Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model

Authors: Željko Stević, Dajana Nunić, Ibrahim Badi, Darjan Karabašević

Category: M20

First/Last Page - 139 / 159 Issue - 1 Volume - 25 Publisher - Romanian Journal for Economic Forecasting Year - 2022

Stević, Ž., Nunić, D., Badi, I., & Karabašević, D. (2022). Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model. Romanian Journal for Economic Forecasting, 25(1), 139–159.

Ž. Stević, D. Nunić, I. Badi, and D. Karabašević, "Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model," Romanian Journal for Economic Forecasting, vol. 25, no. 1, pp. 139–159, 2022.

@misc{Stevic2022Evaluation,
  author       = {Stevi{\'c}, {\v{Z}}eljko and Nuni{\'c}, Dajana and Badi, Ibrahim and Karaba{\v{s}}evi{\'c}, Darjan},
  title        = {Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model},
  year         = {2022},
  publisher    = {Romanian Journal for Economic Forecasting},
  pages        = {139--159},
  note         = {Available online}
}