Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model

Stević, Željko; Nunić, Dajana; Badi, Ibrahim; Karabašević, Darjan

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Evaluation of dimensions of SERVQUAL model for determining…

Journal article M22, paper in an outstanding international journal

Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model

Željko Stević, Dajana Nunić, Ibrahim Badi, Darjan Karabašević

Romanian Journal for Economic Forecasting, 25(1), 139–159, 2022

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Stević, Ž., Nunić, D., Badi, I., & Karabašević, D. (2022). Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model. Romanian Journal for Economic Forecasting, 25(1), 139–159.

@article{Stevic2022Evaluation,
  author       = {Stevi{\'c}, {\v{Z}}eljko and Nuni{\'c}, Dajana and Badi, Ibrahim and Karaba{\v{s}}evi{\'c}, Darjan},
  title        = {Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model},
  journal      = {Romanian Journal for Economic Forecasting},
  year         = {2022},
  volume       = {25},
  number       = {1},
  pages        = {139--159},
  note         = {Available online}
}

TY  - JOUR
AU  - Stević, Željko
AU  - Nunić, Dajana
AU  - Badi, Ibrahim
AU  - Karabašević, Darjan
TI  - Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model
JO  - Romanian Journal for Economic Forecasting
PY  - 2022
VL  - 25
IS  - 1
SP  - 139
EP  - 159
UR  - https://nir.mef.edu.rs/repository/handle/bfaf6a3e-2d5d-4b91-a413-deefab5993a9
ER  -

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Journal: Romanian Journal for Economic Forecasting
Volume: 25
Issue: 1
Pages: 139–159
Year: 2022

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Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi–Fuzzy PIPRECIA model

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